Description
Ability Enhancement Courses (AEC)
Business Communication Skills – II
SYBCOM, SYBAF, SYBMS : Semester IV
Syllabus As Per NEP 2020 Academic Year 2025-26
Module 1: Group Communication (15 Lectures)
1. Interviews
♦ Definition, Format and Process of Interviews
♦ Selection Interviews, Assessment Interviews, Grievance Interviews, Exit Interviews
♦ Preparation and Role of Interviewers
♦ Preparation and Role of Interviewees
♦ Online Interviews
2. Group Discussion
♦ Meaning and Types
♦ Skills that are assessed during Group Discussion
♦ Process of Group Discussion
♦ Do’s and Don’ts of Group Discussion
3. Meetings
♦ Meaning and Definition
♦ Types of Meeting : Formal and Informal With Examples
♦ Conducting a Meeting
♦ Role of Chairperson
♦ Role of Participants
♦ Online Meetings : Skype, Zooms, Google Meet, MS Teams
Module 2 : Written Communication in Business (15 Lectures)
1. Notice, Agenda, Minutes and Resolution for Meetings
2. Letter of Inquiry
3. Complaint and Claim Letter – Adjustment Letter
4. Sales Letters and Pamphlets
5. Consumer Grievance Letter
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